Frequently asked questions
If something is missing, write to us: we answer within the working day.
Can I cancel at any time?
Yes. There is no minimum term and no cancellation fee. Pause or cancel from “My subscription” with one tap.
When is my subscription charged?
Three working days before delivery, on the card you saved with your first order. You get an email before every payment.
Can I swap a product in the package?
Yes. Every product with an alternative is marked “Swap”. Your choice is kept for all following deliveries.
What if a payment fails?
We retry after 1 and after 3 days. If it still fails, the subscription is paused and we write to you: we never cancel silently.
Can I have several packages?
Yes. Most homes stock two or three rooms. All packages travel in one delivery and you see one monthly total.
How do I change the delivery address?
From “My subscription” → “Manage”. The change applies from the next delivery onwards.
Is there an eco option?
Yes. The “Eco” type contains biodegradable products and lower-footprint packaging: from Frosch, Ecover, Sonett and Seventh Generation.
Do you deliver nationwide?
Yes, to any address or courier office in Bulgaria.
Didn't find an answer? Write to us at zdravei@zaredeno.bg
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